Tag Archives: Customer Experience

Customer Experience Books

CX (Customer Experience) is a crucial area. I initiated a new department around CX after starting to read up and listen to some podcasts on the topic. Below are the books I’ve found useful as part of my series of articles on books I’ve read in the last 18 months. The Experience Economy: Work Is […]

Queuing Theory (CX)

Did You Pick the Right Line (Queue) Last Time at the Store? There have been numerous times I’ve been faced with a massively critical decision. Which line should I pick? Waiting in the Wrong Line¬†Unnecessarily? As luck would have it – or lack thereof, I usually find myself in the “wrong” line. But why is […]