Category Customer Experience

Retail Changes – Bebe Shutting Down

With pressures in the retail experience and changes in consumer behavior, we see one more retailer shutting down. California based Bebe, founded over 40 years ago, has just announced a complete shut down of its retail stores (mostly mall based). The Facts on Bebe Bebe will be shutting down all 175 (168 according to WSJ) […]

Queuing Theory (CX)

Did You Pick the Right Line (Queue) Last Time at the Store? There have been numerous times I’ve been faced with a massively critical decision. Which line should I pick? Waiting in the Wrong Line¬†Unnecessarily? As luck would have it – or lack thereof, I usually find myself in the “wrong” line. But why is […]